I built my system and have 65gb RAM, 24gb Graphics Card teamed up with and i9 Processor and have the same issues. If you have this problem, raise a complaint.. If everyone who has this problem does, then perhaps Sky will do something. I don’t understand why Sky cannot fix this problem as it’s so easy to reproduce.

I didn’t upgrade the delivery; however, it’s nice to see the additional services (including unpacking the TV and placing it on the stand, wall mounting the TV, and recycling your old TV). I think that £15 to take away and recycle an old TV is great value for money for those who need it and can do without the hassle of finding a local recycling centre to take their old TV to. @molle22 You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

But BBC channels go to Full Screen correctly, and on-screen controls are active. It would be good to know if Sky are looking at this issue, which appears to be affecting quite a few people. I have exactly the same issues as the original poster. We can get the video playing but the the app will not let you go to full screen properly. The volume control stays on screen about halfway up, you cannot change volume, and cannot shut it down very effectively. On Sky Q, free to air channels are part of Sky Essentials.

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The picture quality is better and almost everything is HD or UHD. The Playlist where you effectively record progams can be tailored for different members of you family so you can all have your own or joint ones. I hated the Q recordings as all the family used the same one. The auto picture setting does give a decent picture; however, on occasion, I felt the brightness was slightly dull.

• One thing to note is that, due to the stand being slim and providing no additional height to the TV, some people may have an issue placing their soundbar in front of the TV.
• Its rather a misleading thread title as you aren’t contacting Sky Customer Services on here.
• On the day of delivery, I was called by the driver when they were 30 minutes away.
• Overall, the remote is a good upgrade on the original model that was previously provided with Sky Stream pucks and the original Sky Glass.
• I subsequently lifted the TV and the stand to put them on my TV cabinet.

Discussion topic: Changes to the TV Guide – April 2025

Also if running on ethernet it’s best to have WiFi switched off rather than just not connected. It also eliminates a dodgy Ethernet cable or malfunctioning switch as the cause of your issues …… Anyone else have constant probelms with Sky Stream?

Contacting an actual human being to get sky installed, any phone numbers anywhere?

For some content, I’ve found switching to the vivid or extra vivid modes gives a brighter, more vibrant, and colourful picture. What’s good is that these settings are easy to change and play around with (and reset if you make a complete mess of it). Try searching ‘Sky customer service number’ …. I have been away from sky for nearly 18 months now and it appears to have gone downhill. Called up to see if I can get a new customer deal, got told as 18 months are not up (17 months!) , I am not a ‘new customer’ and quoted me an existing customer price! Decided to stick with Virgin Media who gave me a great deal and chucked in TNT sport for free.

I would like to speak to a real person at sky what’s the number?

Overall, the remote is a good upgrade on the original model that was previously provided with Sky Stream pucks and the original Sky Glass. The night before the delivery was scheduled, I was provided with a 2-hour delivery time slot via text and email. On the day of delivery, I was called by the driver when they were 30 minutes away. Because of there limitations of the hardware you get all the issues I have been experiencing for two years!! Slow menus, hanging and crashing, reboots, TV guide slowdown. It will be Ethernet wired so no issues there.

Sky weren’t prepared to negotiate whatsoever. One thing to note is that, due to the stand being slim and providing no additional height to the TV, some people may have an issue placing their soundbar in front of the TV. This will purely depend on the size and shape of the soundbar.

Could have been a good intro to the college football season before the pros start. College football could be close to as popular as the pros over here with a bit of promotion. But the issues with the system started to grate on myself and family right from the start.

The hardware used is so cheap it actually causes many of the issues many people on here complain about. The hardware is a cheap Android box with probably 1 GB of memory and not much operational memory. Which means all menu navigation needs to go to the Internet for updates and refresh. I had four sky pucks all running and streaming without issue for the last two years. I am considering getting Sky Stream and would love to have some honest / up-to-date Sky Stream review? What’s the latency and response times to channel zapping?

If you push it too far it can be frustrating. @Turribeach The other thing to note is that not all channels on Q are available on Stream (or Glass), so make sure you’re not losing a channel you watch if you’re considering upgrading. It randomly freezes, saying loading on live tv, randomly freezes and exits out of apps like 4OD and Netflix. I’ve started using the apps built into the TV because I’m sick of it.

Initially, when Sky announced the Glass TV, I was one of those people who thought, “Why would I want a TV with Sky built-in? ” This was the reason I had previously opted for Sky Stream over Sky Glass. After using the Glass Air, I’m now converted, and I would certainly consider purchasing additional Glass TVs in the future. As a casual gamer, I found the picture quality to be perfectly decent; however, with only a 60Hz refresh rate, I can understand why this TV may not be suitable for hardcore gamers.

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I have a multi room box that will not connect. I have tried all the solutions on line and none work. I do not want instructions via text as these will be the same.

Browse or search to find help, or start a new discussion on Community. Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. If you’d still rather get in touch, contact us on xxxxxxxxxxx. We get lots of calls every day, so your wait time will vary during busy periods. @Molly44  You posted this in the Sky Stream forum, however Sky Stream is a self service/setup system and is not related to Satellite (Sky Q) or Broadband installatuons. We have just taken delivery of the Glass Air in the sea green, we opted for one for our bedroom and it’s perfect for that use, I think the stand is better on this than the Gen2, seems more sturdy.

• I was well-versed in using voice commands with the remote on my Sky Stream puck; however, the hands-free voice control that the Air offers is a great feature, and I’ve tended to prefer that over the remote where I can.
• It randomly freezes, saying loading on live tv, randomly freezes and exits out of apps like 4OD and Netflix.
• Is it fast or can you notice the light levels changing on cuts between shots of differing brightness/contrast levels?
• What’s the latency and response times to channel zapping?
• If you push it too far it can be frustrating.
• I do not want instructions via text as these will be the same.

Plugging in other HDMI devices, such as a Fire TV stick, PlayStation, and a soundbar, was easy because the HDMI sockets are located sideways on the TV. All you need to do is follow the on-screen instructions, and the setup is completed within 5 minutes. The back of the TV has small indicator marks showing where the stand’s pegs need to go, which made lifting the TV onto the stand a breeze. Once the marks were lined up with the pegs, the TV slotted on easily.

Payment holiday only apply to credit items (such as mobile phone loans). So, uninstalled, reinstalled from Sky web page,,,,then the same thing…loading then the screen goes off.(4 times). @jean+james there seem to be several issues going on here. It’s a little difficult to understand what the engineer came to investigate and what their conclusions were. It’s probably best for you to speak to Sky again to let them know the problems aren’t fixed, and ask what the next steps are.

I’ve tried the sound using the built-in speakers and connecting it to my existing soundbar. Connecting my soundbar was easy thanks to the eARC HDMI 2 port. When the soundbar is turned on or off, the audio output automatically switches between the internal speakers and the soundbar.

There is a Sky Go app on an Apple TV, as well as on Apple/Android phone/tablets vegas casino app and also on game consoles. I had no problems with buffering on my Gigabit Community Fibre connection with Sky Stream. The Ethernet port on the Stream puck is limited to 100Mbps but that’s more than enough. The problem I had with the puck was the sluggishness of the UI and random unreliability. If you’re a channel hopper then it’s still slower than Sky Q. It’s not bad but doing a lot of fast channel changing can cause the puck to freeze or glitch. If you’re methodical and don’t hammer it the puck can work really well.

Also do I need to use Sky’s internet connection or can I use my own? Its rather a misleading thread title as you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

This would allow for a better grip on the TV when removing it from the box and mounting it on the stand. The TV was very well packaged using as minimal packaging as possible. All the packaging is made of cardboard and is recyclable, which helps promote the Glass’s credentials as an environmentally friendly TV. When the top of the box is opened, clear instructions are provided to remove the TV stand pegs, the plug, and the remote from the top sections before opening the tab that grants access to the TV. If they didn’t want customers to obtain the number why is it easily accessible on the link provided above. Yesterday’s game in Ireland was very entertaining.